SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Prime Market Buys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://primemarketbuys.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This is a great product. All the features work. To get fast charging, I had to switch out the unit and probably the cable too. I used the charger and cable from my phone and it worked perfectly. The provided charger doesn’t support fast charging. Had a bit of trouble turning on the FM radio at first, but after reading the instructions a few times, I got it. For better FM reception, I amplified the signal by connecting a regular cable to the aux socket. Really satisfied with my purchase, it’s both beautiful and practical. I’ve printed the instructions, might be helpful to someone else. Just remember, you might need a different charging block!
The Bluetooth connected easily and it’s charging just fine. I watched a YouTube video and the sound was pretty good. I even spent 2 hours watching a film and everything worked normally. As for durability, I guess time will tell.
It’s beautiful and works well. I bought it as a gift for someone whose name starts with G. My cell phone didn’t charge on it, but I don’t think it’s compatible with every phone for wireless charging.
It's a pretty good station overall, but the speaker leaves something to be desired.
A great speaker for everyday use
Perfect size for my bedside table, and the light is a soothing addition!
Easy to use, and the light effect is really unique.
Ideal for a gift
It's a pretty good station but something is wrong with the wireless charger. Doesn't charge my phone to 100%.
The fast charging is a lifesaver, especially when I'm in a hurry.
The design and light feature make it a great decorative piece for my room.
Could be better.
I love it!
I'm absolutely thrilled with this, it's really nice. Bought it as a birthday gift for my son and I just know he's going to love it 🥰🥰🥰🥰🥰🥰.
The product has a nice, clean, and elegant design. It works great.
It looks very cool, but the sound could use more bass.
Cute and perfect, exactly as described.
I bought it as a gift, so I haven't used it myself, but it seems like everything is in order.
Perfect size for my bedside table!
The sound is clear, but it lacks a bit in volume.
Good value for money, especially considering the charging and light features.
The light really sets it apart from other speakers I've had.
Love the sleek design, it's a stylish addition to my room.
The battery life isn't as long as advertised, which is a letdown.
Tried using the FM radio function and it's really hard to get a clear signal.
The charging feature is hit or miss, but as a speaker, it's good.
Great for small gatherings, the light and sound set a nice mood.
Battery life is impressive and the sound quality is consistent.
Nice!!!
The sound is good, but I had to tweak the settings a bit to get it right.
Got this as a birthday gift and it's been a great addition to my desk.
Aesthetically pleasing and the sound quality is pretty good for its size.
It's pretty but not very durable. Dropped it once and it stopped working.
Charged my phone really quickly, and the Bluetooth range is impressive.
The light is mesmerizing and the sound quality is more than satisfactory for me.
The fast charging didn't work for my phone, quite frustrating.
Great for the price! The sound is clear, and the light adds a nice ambiance.
The design is just beautiful, and it fits perfectly in my living room.
My phone didn't charge on it, but the speaker works wonderfully.
A little disappointed with the bass but overall a good speaker.
For the price, this is an amazing buy. The sound and light features are great.
This is such a cute speaker, and it functions really well.
Wasn't too hard to get the FM radio working, just needed to read the instructions.
Love the fast charging capability, makes it so convenient.
The build quality is solid and it looks really chic.
A great gift idea! Got this for a friend and they absolutely loved it.
Perfect for my home office, the sound is clear and the design is sleek.
The light feature is so cool, especially in the dark. The sound is pretty good too.
Easy to set up and use. The Bluetooth pairs up quickly with no issues.
Very stylish and the sound clarity is top-notch.
This device is good. Fast charging, Bluetooth connectivity, and the lighting - everything's fine.
The light is good and the speaker is great, everything's working well and it arrived in perfect condition.
Excellent! It's just as described - the sound is clear and the light is really appealing. It's beautiful, thanks a bunch!
It's a decent product, good sound but the bass could be better.
The light adds a cool vibe, and the speaker itself doesn't disappoint.
Disappointed with the sound quality, expected more depth and bass. The other functions are OK.
Pleasantly surprised with the overall performance. The elegant design is a bonus!
Works like a charm, and the fast charging is a game changer.
Bought this for my daughter's birthday and she's over the moon with it. The light feature is a nice touch!
Really impressed with the sound quality and the Bluetooth connectivity is seamless.
It works exactly as expected.
The sound is good and it works well!