SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Prime Market Buys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://primemarketbuys.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Having been underwhelmed by similar products, my expectations were low. But this exceeded them, especially with the nebula and laser stars.
The astronaut design of this projector light is much more engaging than ordinary nebula projectors. It has many settings and color options, making it a hit with my child.
I was looking for a replacement for my son's baby night light, and this is perfect. I appreciate being able to leave it on all day and night and control it with a remote.
Got this for my nephews and was impressed by the quality. The lights vividly cover the ceiling, making it a fantastic gift.
Bought this after my fiancé saw it at a friend's house. It's been on every night since. Easy to use with the remote, and the timer feature is a plus.
Initially skeptical from a social media ad, I was satisfied with its quality and performance. My daughter loves it and now can’t sleep without it.
Bought for a movie night, and my 10-year-old son claimed it for his room. He loves the galaxy effect, and the astronaut design is adorable.
My son likes it. It's really bright and looks cool. I'd prefer it without the green dots, though.
My kids adored it, but it broke after falling off the dresser. I plan to get each of them one for Christmas.
It's super cool and makes bedtime routines easier, creating a comfortable sleeping environment for my kids. It's easy to set up and use, with multiple colors and settings.
Setup was a breeze. Note that the remote requires batteries. It connects to my laptop and illuminates my living room, dining area, and hallway. I'm particularly fond of the black robot design. Highly recommend this model.
It’s even more vivid and brighter than expected. Purchased more for my nephews after seeing how cool it was.
Overall, it's really good. I just wish the star color could be changed. White or soft yellow would be ideal, instead of green.
This little device is a fantastic way to relax and unwind. We absolutely love it!
Despite initial skepticism, the quality blew me away! It's small yet offers so much. Highly recommend it.
It's smaller than I expected but projects an amazing light show. My 5-year-old will love it.
One of the coolest night light gadgets. Quiet yet powerful, and very soothing. A great price for a durable product.
Received on time and in great condition. Easy to set up and control with the remote.
This exceeded my expectations, and I've used it daily since buying. It's a bit pricey, but I'm considering getting the white one too.
It works very well. The stars and nebula are bright and colorful.
Bigger than expected, but its capabilities are awesome! My son was amazed the first time he saw it.
My son adores this as his night light. It's wonderful, though I wish it had various star colors and planets.
My kids love this nightstand lamp. It works well and looks nice.
I purchased one for my home and loved it so much that I got another for my workplace. You're going to love it!
This light is mesmerizing. Bought it for our grandson, and he’s captivated by it.
Initially a Christmas gift, we ended up buying more for various rooms. An incredible night-time spectacle.
It really enhances the room with an 'out of this world' ambiance.
My 6-year-old still requests it every night. It's great for kids who need help settling down at bedtime.
Our kids are thrilled with it. Very pleased with the purchase.
Provides great ambient lighting at night. Highly recommend it.
I was genuinely impressed, it's perfect for my child's room.
Lives up to its advertisement. I use it in my high living room ceiling.
My toddler eagerly waits for this to be turned on at bedtime.
The lighting is fantastic for my streaming setup, truly amazing.
Bought it for my son, and he loves the multicolored lights.
The product is very nice, and the lights look amazing in the room.
My 7-year-old grandson loves it, especially the starry ceiling effect.
The colors are beautiful and create a gentle, relaxing ambiance.
An amazing product with a perfect blend of lights and effects.
My kids prefer this over their usual nightlights, and it helps them fall asleep quicker and easier.
Beautiful and peaceful, and it functions well too.
My wife and I use it every night in our room. It's pretty awesome.
So cute and effective! I bought it for my baby, but I think I enjoy it more than she does!
Bought it for my 9-year-old daughter, and she absolutely loves it.
My teenage daughter loves it. It adds a warm effect to her room.
An amazing night light that my kids absolutely love!
It lights up the entire room. Definitely recommend it.
It's excellent for leaving on while sleeping.
An ideal nightlight and a stylish decor piece.
The galaxy and star display is stunning.
Absolutely love it! A great product.
An outstanding product.